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Property management firms accept sky-high employee churn rates as “normal” – but does it have to be that way? In this thought-provoking session, we’ll look at the financial impact of employee turnover on multifamily communities. And, we’ll make a case for changing the way we think about what churn is acceptable. Then, we’ll study the reasons people voluntarily leave to learn how we must adapt to reduce turnover. We’ll consider each phase of the employee life cycle beginning with the new hire experience and strategize how to improve the work experience every step of the way for maintenance, management, and corporate level employees. Can you imagine a workplace where every location is fully staffed and you’re able to focus on something other than recruiting? It can happen; let’s make it a reality.

Learning Objectives
  • Understand the massive cost of employee churn: dig in to how turnover hurts your bottom line with real-life financials
  • Discover the reasons associates voluntarily leave by studying data from within and outside of multifamily (spoiler alert: you'll be surprised)
  • Control turnover at every stage of the employee life cycle, from improved onboarding to ongoing career development, including weathering change
Instructor:
Kara Rice, Chief Communications Officer, Swift Bunny

The session will begin at 10:00 a.m. central, and you'll receive detailed information about accessing the program in advance of the program. If you have any questions, please contact education@taa.org.